Greg Baker, on November 6, 2006
Customer Focus – We’ve all seen numerous articles and countless books written on developing customer focus. It is a theme that has been prevalent over the past two decades. Every organization seems to be talking about becoming customer-focused, customer-centric, or customer-centered. Given that circumstance, what is creating the drive to become customer focused? Why are so many companies concentrating on creating a customer focused strategy? What is triggering all of this?
Greg Baker, on October 6, 2006
For sixteen years the professionals at Advance Consulting have been teaching our clients what we know. In turn, our clients have been teaching us. Every time we deliver a workshop, coach an executive, or provide a consulting skills development program, we go to school on our clients. We study their circumstances and challenges, as well as their innovation and creativity in transforming and growing their businesses. This constant learning enriches our experience and knowledge. It gives us a unique vantage point to witness extraordinary developments in the business world. From that perspective, this article explains why the need for enhanced consulting skills is so prevalent in business today.