Greg Baker, on July 31, 2015
What’s that you say? Your organization has “communication problems”? I’ve heard that one before. It’s almost as common as “A guy walks into a bar…”, but not as funny. If there is a funny part it is that people often speak with apparent authority about “communication problems” without understanding what causes them at the root. Consequently, when we don’t understand problems at their root, we can never solve them. This article drills in on five top causes of business communication problems. It helps expose communication problems as mostly symptoms, not core problems.
Greg Baker, on May 18, 2015
On the field of battle we once heard Ready, Aim, Fire! Similarly, in today’s business environment, where working effectively is the name of the game, people must Engage, Align and Execute! If you want to be good at what you do, whether it is systems engineering, finance, HR, management consulting or some other discipline, here is your prescriptive advice:
Greg Baker, on November 3, 2014
Developing Customer Focus is a theme that has been prevalent over the past two decades. Organizations commonly talk about becoming customer-focused, customer-centric, or customer-centered. And if they’re not talking about that, they are often waving their flags in a “One Company” drive to become unified in service to their customers – which actually amounts to the same thing as customer focus in terms of what has to be done to achieve it and the net result.
Greg Baker, on March 19, 2014
There are seven critical elements you need to consider when planning your Consultant Development Program if you want to truly enhance the level and type of service your professional service employees provide to their clients. We refer to these elements as The Seven Pillars. Together they make up, and hold up, a complete approach to building effective consulting organizations.
No organizational structure is perfect, but many of them across business today could be a lot better. The challenge is that many structures out there breed unintentional conflict. Does yours? Perhaps it’s time to rethink your organizational structure.